As plumbers ourselves, we know that when it comes to excellent customer service that timing is key, and we know that the quicker you can get clear information to the customer, the happier and more confident they will be in you, and in turn they are much more likely to give you the go-ahead to carry out any necessary repairs to the pipes.
Draincamera.video is the mobile app that makes it simple for plumbers to send drain camera videos directly from the job site to anyone, anywhere in the world, and get real time feedback from the client, as well as information on when and how many times they have watched the footage.
The app also sends the plumber notifications of who has watched the video and when, so that they can follow up with a timely email or phone call.
In our experience, getting the drain camera videos to the client quickly, and being able to get instant feedback really boosts your sales
The Benefits:
The Draincamera.video App works on tablets and smartphones, helping plumbers easily upload videos, and share them instantly with customers or other staff, but that’s not all it does.
Quotes, drain camera inspection reports or any other relevant info can be attached to the video.
As a member you get your own subdomain at draincamera.video, e.g mycompany.draincamera.video, this is where you can where manage your entire library of videos, we archive every companies videos so that they can be stored and retrieved efficiently. You can search for any of your videos by address, customer name, job reference.. whatever you need.
Imagine how much of a boost it can give to your sales process will be when you know exactly when a client is watching your video or viewing your quote, you can give them a call 20 minutes later to discuss any questions they’ve got, or flick them a quick text message saying ‘Hey Pete, thanks for giving us the drain camera work, let me know if you’ve got any questions about the quote once you’ve watched the video’.
Trust me… Pete’s going to be amazed! He’ll give you any feedback you want straight away; you can answer his questions and make the sale… easy! If Pete doesn’t respond, no problem, you can send him an automatic follow up email or sms next week, then next month.. whenever you like!
Why:
My motivation behind creating DrainCamera.video is that I developed and tested the technology to use in my own plumbing business and it resulted in a massive increase in turnover with less manual input!
I wanted to share his new found ‘bottom line booster’ with as many plumbers as possible, but the processes that I used involved a lot of set up with a lot of different software programs and apps that all had to talk to each other in the right way, and I knew that there must be an easier way and so I created DrainCamera.video
I believe that technology should be a great liberator for plumbers. Freeing companies to push the limits of productivity and innovation. I am working towards making this a reality by creating the best app for the fast and secure delivery of drain camera videos anytime, from anywhere.